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Sales Conditions

1. Definitions

The terms and expressions listed hereunder shall have the meaning specified in the definition, being understood that terms defined in the singular form are to be considered defined even in the plural form.

  • Account: means the account that the customers of SCC Philatelia shop activate to place an order.
  • SCC Philatelia: means the online store registered by Riccardo Guglielmo Sacco P.IVA 10949790017
  • Customer: means any individual (Consumer or Reseller) purchasing one or more Products in the On-Line Shop, accepting the General Conditions.
  • Consumer: individual acting for scopes not included in any commercial, craftsman or professional activity carried out in their business
  • General Conditions: mean these general conditions and any possible new future version which may be published on the On-Line Shop by SCC Philatelia.
  • On-Line Shop: means a virtual shop, managed by SCC Philatelia and accessible at URL [https://www.sccphilatelia.it] where Products are available for sale.
  • Orders: mean the purchasing orders of the Products placed by the Customers pursuant to the General Conditions and in accordance with the procedure set out under clause 6.
  • Order Confirmation: means the e-mail message by means of which SCC Philatelia informs the Customers of the acceptance of the Orders.
  • Parties: means SCC Philatelia and the Customers, when jointly referred.
  • Price: means the sale price of the Products as specified in the On-Line Shop with reference to each Product.
  • Products: mean the products and the services published by SCC Philatelia in the On-Line Shop for sale.
  • Sale and Purchase Agreement(s): mean the sale and purchase agreements of the Products entered into, pursuant to clause 3, between SCC Philatelia and the Customers via the On-Line Shop.
  • User Profile: means the space in the On-Line Shop where Customers are allowed, following authentication to: (i) monitor and update  data and addresses where the ordered Products are to be shipped and delivered; (ii) view previous Orders; (iii) have access to any other specific function concerning their activity in the On-Line Shop.

2. Subject Matter

2.1. The General Conditions apply to all the Sale and Purchase Agreements and form an essential part of the latter.

2.2. SCC Philatelia has the right to modify the General Conditions at any time, being understood that the version of the General Conditions to be applied to the Sale and Purchase Agreements shall be the one published in the On-Line Shop at the time the Orders are placed by the Customers.

2.3. In case of conflict between the General Conditions and other possible terms and conditions applicable to the Sale and Purchase Agreements published in the On-Line Shop, the terms and conditions more favourable to the Customers shall apply.

3. Execution of Sale and Purchase Agreements

3.1. SCC Philatelia undertakes to send the Order Confirmation to the Customers within 2 working days from receipt of the Orders from the Customers.

3.2. Sale and Purchase Agreements are deemed entered into between the Parties at the time the Customers receive the Order Confirmation. Should Customers not receive the Order Confirmation within the term under clause 3.1, the relevant Order shall be deemed as rejected by SCC Philatelia and thus have no effect.

3.3. By placing the Orders, Customers declare to have read all the instructions which refer to the methods of payment of Products pursuant to clause 6 and declare to have fully accepted the General Conditions and to have read all additional information available in the On-Line Shop, including information accessible through links.

3.4. The Orders will be recorded in the On-Line Shop’s database in accordance with the procedures and in compliance with the provisions set out by Reg. EU no. 679/2016 (“GDPR”) and shall be accessible by contacting SCC Philatelia at the contact details specified under clause 16, at the contact details provided in the privacy notice, or by accessing the User Profile. 

4. Availability of the Products

4.1. Save for the provisions under clause 4.6, with reference to each Product published in the On-Line Shop, SCC Philatelia specifies whether:

(i) the Product is available at its warehouse;
(ii) the Product is not available at its warehouse;

4.2. The range and availability of the Products published in the On-Line Shop may vary from time to time, being understood that this shall not cause SCC Philatelia to be deemed liable vis-à-vis the Customers.

4.3. The availability of the Products indicated in the On-Line Shop is by no means binding, being understood that the Products indicated as “not available” under clause 4.1 (ii) shall not be ordered by Customers. Should a Product (indicated as available at the time the Order was placed by the Customer) no longer be available, SCC Philatelia, save for the provision set forth under clause 3.2, undertakes to inform such Customer, by email, on when the ordered Product/Products is/are expected to be available again. The Customer is entitled to withdraw the Order within 24 hours from receipt of the above communication sent by SCC Philatelia (notwithstanding the provision governing the right for withdrawal under clause 9, by sending an email to the address specified in clause 14. In such cases, SCC Philatelia undertakes to promptly refund the Price by utilizing the same method of payment chosen by the Customer.

5. Price and Shipping Costs

5.1. The Price is in € (euros). The applicable Price is the one published in the On-Line Shop at the time the Orders are placed by the Customers.

5.2. The Price is inclusive of VAT, if applicable. 

5.3. The Price does not include shipping costs. SCC Philatelia may request that the Customers bear part of the shipping costs, being understood that such amount will depend on the kind of delivery, the quantity of shipped Products, the volume, the weight and the destination of the Products.

5.4. The part of the shipping costs to be borne by the Customers following SCC Philatelia’s request, if any, is indicated, separately from the Price, before the Order is placed by the Customers and shall be paid by the Customers jointly with the payment of the Price according to clause 7.

5.5. Any possible tax, levy, expense or other duty provided for by the laws of the country in which the Products are shipped and delivered are to be entirely borne by the Customers and shall be paid by the Customers upon delivery of the Products, directly to the competent tax or customs authorities, or to the courier in charge of the delivery.

 

6. Placement of the Orders

6.1. In order for the Customers to place their Orders, they are suggested to register an Account, to insert the data required to activate such Account, but it is not mandatory. 

6.2. The Customers may purchase the Products by selecting them in the relevant section of the On-Line Shop dedicated to the Product category searched and putting them in the “cart“. When the Products the Customers wish to purchase are more than one, the above procedure shall be repeated, by clicking on the other desired Products. Once the selection of Products is complete and the data relating to the selected Product/s and the delivery details is verified, the Customers must choose among the available methods of payment provided for by clause 7. Once a method of payment is selected, the Customers may proceed to place the Orders by clicking on the purchase confirmation button.

7. Methods of Payment

7.1. The Customers may pay the Price and the part of the shipping costs requested by SCC Philatelia as indicated under clause 5 by means of credit card, bank wire, PayPal, bank transfer or other methods of payment indicated by SCC Philatelia in the On-Line Shop. SCC Philatelia has the right to modify the methods of payment available to the Customers, at any time, being understood that available methods of payment are those indicated by SCC Philatelia in the On-Line Shop at the time the Orders are placed by the Customers. 

7.2. If the payment is made by credit card, Customers will be charged with the Price and with the part of the shipping costs requested by SCC Philatelia as indicated under clause 5, once the credit card data is verified and the authorization from the company issuing the credit card is received, upon the Confirmation Order being sent by. SCC Philatelia. Credit card data entered during the ordering procedure is protected and is transmitted directly to the bank in charge of the payments. The payment is made on a safe server directly, with an SSL deciphering key so as to guarantee total safety in the transaction. The credit card data is not accessible by SCC Philatelia or third parties, neither at the time of placement of the Orders nor later.

7.3. The payment by bank transfer (if such method of payment is available with regard to the selected Product) shall be made by the Customers using the bank details provided in the invoice, specifying in the reason for payment the order number which SCC Philatelia communicated at the time the Order was placed by the Customers and in the Order Confirmation.

7.4. If payment of the Price is made by PayPal, at the time the Orders are placed by the Customers, the web session shall be redirected on PayPal’s safe website. On such website, the Customers will be able to complete the payment of the Price and the part of the shipping costs requested by SCC Philatelia as indicated under clause 5 using their own PayPal account and in accordance with PayPal conditions for utilization of service, which Customers will have accepted either at the time or previously. The Price and the part of the shipping costs requested by SCC Philatelia as indicated under clause 5 shall be charged on Customers’ PayPal account upon the Confirmation Order being sent by SCC Philatelia.

7.5. SCC Philatelia shall send invoices which will be shipped with the product, on the basis of the information provided by the Customers. No amendment of the invoices shall be possible after the invoices have been issued by SCC Philatelia.

7.6. Information received from SCC Philatelia pursuant to clause 7 shall be solely utilized by SCC Philatelia for the purpose of completing all relevant sale procedures and for reimbursement procedures, should Customers exercise the right of withdrawal provided for by clause 9 in compliance with what provided for in the Privacy Policy.

 

8. Shipping and delivery of the Products

8.1. With the exception of the method of payment NET30 provided to some Customers, SCC Philatelia shall not ship the Products until the receipt of the payment of the Price; once the payment of the Price is received (or once what requested pursuant to the method of payment NET30 is provided), SCC Philatelia undertakes to ship the Products:

(i) when the Products are available (as defined under clause 4):

  • within 3 working days from receipt of the communication authorizing the charge of payment as under clause 7.2 if payment is made by credit card;
  • within 3 working days from the time the confirmation of the payment is made available by SCC Philatelia if the payment is made with methods different from credit card;

(ii) should one or more Products become unavailable (as in the case under clause 4.3), save for the right of Customer to withdraw the Order pursuant to clause 4.3, within 3 days from the time such Product or Products are once again available at SCC Philatelia’s warehouses;

 

8.2. SCC Philatelia guarantees the shipment of the Products to the countries indicated on the Online Shops by means of transport selected by Customers. The Products are shipped  by SCC Philatelia, and delivered by means of transport selected by the Customer, at the address indicated by the Customers at the time of registration as under clause 6.1 or at a different address specified at the time the Order is placed.

 

8.3. SCC Philatelia undertakes to use its best effort to ensure that the Products shipped pursuant to clauses 8.1 and  shall be delivered by the selected couriers within the term specified on the On-Line Shop with regard to each Product and in any case within 30 days from the execution of the Purchase and Sale Agreement.

 

8.4. The delivery terms under clause 8.3 may not, under any circumstance, be considered binding as SCC Philatelia is unable to directly monitor the deliveries of the selected couriers; therefore, SCC Philatelia cannot be held liable in case of breach of the delivery terms mentioned under clause 8.3, provided that the purchased Product must be delivered within 30 days from the execution of the Purchase and Sale Agreement.

 

8.5. In order to allow the Customers to monitor the progress of the Orders, SCC Philatelia shall issue an Order number which, once inserted in the “my order” section – accessible from any page of the On-Line Shop – allows to verify all information concerning the Orders.

 

8.6. The Customers may also verify the progress of Orders utilizing the “Order Tracking” function provided by the courier selected by SCC Philatelia for the delivery. Such check is available to the Customers only after the shipment of Products and by utilizing tracking data communicated by SCC Philatelia via e-mail or by accessing the Account.

 

8.7. The Customers, or authorized third parties who will be at the address indicated in the Order Confirmation at the time of delivery, are bound to verify that:

(i) the Products correspond to the content of the courier’s delivery slip (DDT) both as regards to the quantity and type;

(ii) the parcel/package of the Products is intact, undamaged, not wet nor in any way altered even with reference to the securing material.

 

8.8. Any damage to the parcel/packaging of the Products must be immediately claimed by the Customers by means of a comment expressing “control reserved” to be written on the courier’s slip acknowledging delivery. It is understood that once the slip is signed without any claim, the Customers will not be entitled to claim any exterior defect of the delivered Products.

 

8.9. The Products may be delivered by couriers only to the Customers or to third parties authorised by the Customers.

9. Right to withdraw

9.1, Consumer Customers have the right to withdraw from any Sale and Purchase Agreement, without giving any reason and by sending SCC Philatelia a declaration of any sort, provided that it is unequivocal.

 

9.2. Customers who decide to return purchased products, exercising their right to withdraw, can use the return shipping label that they shall receive from SCC Philatelia after their notification of the decision to exercise such right to withdraw. If Customer do not have access to a printer, face problems with the receipt of the return shipping label or require a new return shipping label, they can contact the Customer Care to request one. In order to avoid unnecessary costs, Customers are kindly requested to always use the return shipping label provided by SCC Philatelia when returning merchandise.

 

9.3. Information regarding the right of withdrawal (according to Art. 49 (1), lett. (h) of Lgs. Decree no. 206/2005 “Codice del Consumo”):

Customers have the right to withdraw from any Sale and Purchase Agreement within 30 days without giving any reason. The withdrawal term is 30 days from the day on which the Customer, or a third party designated by the Customer (but who is not the courier), receives the last item of the ordered products. In case the Sale and Purchase Agreement includes more than one Products to be delivered separately, the term of 30 days begins on the day the Customer, or a third party designated by the Customer (but who is not the courier) receives the last item included in the Order.

In order to exercise the right of withdrawal, it is necessary to notify SCC Philatelia (email: riccardo@sccphilatelia.it) of the decision to withdraw from the Sale and Purchase Agreement by sending an unequivocal declaration (e.g. a letter sent by post or an e-mail). 

If Customers submit the notice of revocation online, SCC Philatelia will send a confirmation of receipt within five working days (e.g. by email). Customers will be deemed to have complied with the withdrawal term by sending the notice of withdrawal before the 30 days term from the day on which the Customer, or a third party designated by the Customer (but who is not the carrier), received the last item of ordered Products expires. In case the Sale and Purchase Agreement includes more than one Products to be delivered separately, the term begins on the day the Customer, or a third party designated by the Customer (but who is not the courier) receives the last item included in the Order.

 

9.4. Consequences of withdrawal

If Customers withdraw from a Sale and Purchase Agreement, SCC Philatelia is required to refund all payments received, including delivery costs (except any additional costs incurred as a result of the Customer choosing a delivery method other than the lowest-cost standard delivery), without undue delay and at least within 14 days from the day on which SCC Philatelia received the Customer’s withdrawal notice. Refunds will be processed using the same payment method used for the original transaction by the Customers, unless expressly agreed otherwise. SCC Philatelia will not charge the Customers any fees for the refund. SCC Philatelia may hold off completing the refund until receipt of the Products back. The Customers are obliged to return or hand over all Products without undue delay, at least within 14 days from the day on which they gave their withdrawal notice.

 

The Products must be returned:

  • Correctly packed in their original packaging, they must not be ruined, damaged or soiled and, if any, equipped with all their accessories, instructions and documentation;
  • Equipped with their transport document (enclosed in the original packaging), to allow SCC Philatelia identify the Customer (order number, name, surname and address);
  • Without evident signs of use, not attributable to an ordinary examination of the products (they must not show signs of a long-term use, or a use exceeding the duration of the need to examine the products and they must not be in a condition that does not allow any reselling).

     

If the returned Products do not comply with the requirements referred to in the previous paragraph, the withdrawal shall be ineffective.

Return shipping costs shall be borne by the Customer. The Customers are obliged to cover any depreciation in the value of Product if the depreciation is attributable to an improper handling of the Product when examining its condition, properties and function.

 

10. Privacy

SCC Philatelia undertakes and guarantees that Customers’ personal data shall be processed in accordance with the provisions set out under the GDPR, and further modifications. Details referred to data processing are communicated to the Customers at the time of registration as under clauses 6.1 or 6.2 through the availability of the Privacy Policy. 

11. Errors and inaccuracies in the On-Line Shop

11.1. SCC Philatelia undertakes to constantly check the On-Line Shop in order to avoid any possible error or inaccuracy. However, it is possible that the On-Line Shop bears, or might bear, errors, inaccuracies or oversights from time to time.

11.2. SCC Philatelia has the right to amend the errors, inaccuracies or oversights contained in the On-Line Shop even after an Order has been placed as well as the right to modify and update the information at any time without any prior notice to the Customers. 

12. Intellectual Property  

All intellectual property rights connected to the On-Line Shop (including its contents) are the exclusive property of SCC Philatelia; the On-Line Shop and its contents shall not be reproduced, either partially or entirely, transferred by electronic or conventional means, modified, linked or utilized in any way, without prior written consent from SCC Philatelia.

 

13. Applicable law

13.1. The General Conditions and the Sale and Purchase Agreements are governed by, and construed in accordance with, the laws of the Republic of Italy (in particular by Legislative Decree No. 206 of 06/09/2005 and by Legislative Decree No. 70 of 09/04/2003 on e-commerce) and shall be interpreted accordingly.

13.2. Consumer Customers may initiate an alternative dispute procedure (“ADR”) in compliance with the requirements set out under clauses 141 et seq. of Legislative Decree no. 206 of 06/09/2005. If Customers initiate an ADR procedure SCC Philatelia guarantees to participate in any attempt to reach an amicable settlement, which users may initiate via RisolviOnline, an independent and institutional service provided by the Chamber of Arbitration of the Milan Chamber of Commerce. 

13.3. Customers have also the right to initiate an online dispute procedure available on http://ec.europa.eu/consumers/odr/.

 

14. Contacts

 

 

For further information and assistance on the On-Line Shop and/or on the methods of purchase on the On-Line Shop and/or on the Sale and Purchase Agreements, the Customers may contact: riccardo@sccphilatelia.it

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